cathyjones
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Business
Call Center in India: Become a Game Changer with These Killer Tips & Recommendations
Indian call center industry is among the most active in the world. With an impressive growth rate of more than…
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Business
Best Practices To Keep In Mind While Inbound Call Center Outsourcing
The objective of the call center in USA is to quickly connect the customer with the brand in order to…
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Business
Why is Call Centre QA Software A Growing Importance in Today’s Marketplace
As per Cisco, about 91% of the contact centres feel that integrating omnichannel experience is responsive to the customers, offering…
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Business
Integrating Income Tax Calculation Software in Your Company
The manual way of calculating the tax of the employees is quite a complex, time-consuming and tedious job for the…
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Business
What will the future call center look like?
The days of only offering customer assistance over inbound and outbound calls are long gone. Instead, to connect with their…
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Software
Importance of Leave Management System in Your Company
Leave, attendance and timesheets are the factors that are interrelated to one another that directly impact the employees’ payroll. The…
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Software
Benefits of Using a Call Center Workforce Management Software
Excellent supervisors and skilled employees are not enough to keep your contact center running well. You also need top-notch technological…
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Software
Manage Workforce More Efficiently with Technology
Workplaces are rapidly transforming. Due to technological advancements, many firms are adopting additional technologies to better understand and manage people.…
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Services
Here’s How You Introduce Time Tracking Software to Your Employees
Knowledge is essential for self-improvement, and the same is true for employees as well. For example, you might have this…
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Services
What Role Does Customer Service Play in the Telecom Industry?
The competition in the telecom industry is huge, and the biggest weapon for businesses is customer satisfaction. While BPO companies…
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