Maintenance services offer customers system maintenance services. Services are provided on the basis of a product warranty or on the basis of a signed annual maintenance contract. Product and Configuration Warranty ensures that all installed and configured features work correctly. In case of any errors, our specialists will immediately eliminate them. An annual maintenance contract entitles customers to receive unlimited consultations by phone or e-mail. As well as assistance in solving problems that arise. And give respond quickly to customer requests
Each client has a specifically dedicated consultant who understands the specifics of the client’s business and the solution implemented by him. This allows you to effectively solve problems and maintain continuous communication with the client. Provided consultations including issues of using the electronic document management system, problem-solving, assistance in configuring new functions.
Customers can seek help through a variety of channels: phone, email, and remote connection. The maintenance system logs all inquiries received and build a decision-making database that our consultants can use to solve new problems that arise.
Maintenance and repair contracts are one of the types of contracts for the provision of services for a fee. In the section, you can download samples and forms of all types of maintenance contracts with recommendations for filling out a standard form.
Force majeure
The parties are released from liability for full or partial failure to fulfill obligations under the contract. if the failure to fulfill obligations was the result of force majeure, namely: fire, flood, earthquake, strike, war, actions of public authorities or other circumstances beyond the control of the parties.
The party that cannot fulfill its obligations under the contract must promptly, but no later than the period of notification of force majeure calendar days after the onset of force majeure circumstances, notify the other party in writing, with the provision of supporting documents issued by the competent authorities.
The parties acknowledge that the insolvency of the parties is not a force majeure event.
Resolution of disputes from the contract.
- The claim procedure for pre-trial settlement of disputes from the contract is not mandatory for the parties.
- Claim letters are sent by the parties by registered mail with a return receipt to the addressee at the location of the parties.
- The term for consideration of a claim letter is three working days from the date of receipt by the addressee.
- Disputes from the contract have a solution in court in accordance with the law.
There are the following examples of a maintenance contract:
- general;
- computers;
- air conditioners;
- medical equipment;
- equipment;
- office equipment;
- security alarm systems;
- fire alarm systems;
- fire alarm.
The most common term of the service contract is 1 year. You can choose the number of departures with a set of routine maintenance and the number of emergency departures at your own discretion. The response time of the service team from the moment the application for emergency repairs is no more than 24 hours. The cost of repair work on emergency exits is included in the cost of the contract․You pay additionally only the cost of spare parts if they need to be replaced.
