If you’re looking for a powerful telephone dialer, look no further. Vicidial offers a variety of options for you to choose from. You can get an Asterisk-integrated version or a monthly hosted option. Additionally, the application is equipped with a unified agent screen and Web-phone capability.
Asterisk integration
Asterisk based Open Source PBX Phone System offers a plethora of perks. Among them is the ability to integrate a myriad of software and hardware offerings. One such wonder is VICIdial, a suite of programs which touts a host of features spanning the gamut from automated telephony to omnipresent customer engagement tools. The suite is a must have for those looking to streamline and automate their communications infrastructure. From a single dashboard, a user is able to monitor incoming and outgoing calls in real-time. Likewise, a user can easily configure and maintain a virtual telephone network in the cloud, allowing for a more seamless and cost effective contact center. And, all in all, the VICIdial solution is the epitome of enterprise class communication at a fraction of the cost.
Powerful dialer
VICIdial is a free and open source call center software package. It’s packed with features, including predictive dialing, inbound and outbound call handling, online chat, and data export utilities. It’s a powerful tool and it can be used by small businesses or large call centers.
It has a nice looking interface that’s easy to navigate. The software also comes with a variety of marketing features, including the ability to schedule live chat sessions embedded into an existing website.
It is also built to integrate with a number of third-party CRM and PBX systems. Having a comprehensive call structure is critical to making your business more efficient.
Using a predictive dialer, you can make sure that your agents have access to the right information at the right time. This includes things such as customer specific contact information, which makes closing more likely.
Unified agent screen
Vicidial is a free, open source call centre solution. It offers a host of features including predictive dialer, call recording and PBX functionality. It is supported by thousands of companies worldwide.
It is easy to install and use. You can also customize its features to fit your business needs. VICIdial is available in sixteen languages and can be installed on Linux-based hardware. In addition, it is highly scalable. This means that it can be used by both small and large call centers.
With the help of this open source call center solution, you can effectively increase your company’s profits. It can handle inbound and outbound calls, email integration and website chat messages. Aside from this, you can use skills-based routing, queue prioritization, web-based data exporting and dozens of other reporting options.
Web-phone capability
VICIdial is one of the most popular open source contact center solutions in the world. The software provides a complete suite of functions including predictive dialing, email handling, voicemail, and PBX functionality. It is free to download and use. In addition, Vicidial is constantly updated with new features. This enables users to keep their system up to date with new technologies and improvements.
VICIdial is built on WebRTC technology, which allows the agent to log in from any device that supports a web browser. This reduces the complexity of the dialing experience and increases accuracy. Aside from WebRTC, Vicidial is also compatible with SIP/IAX softphones and legacy TELCO analog lines.
VICIdial has a web-phone capability embedded into its software, which is available to all users without installation. This enables the user to communicate with the phone system via an industry standard TLS encrypted channel.
Monthly hosted option
VICIdial is an open source contact center software solution designed to help businesses interact with their customers in a timely and efficient manner. The software is free to download, but it is also available as a hosted option, making it a good fit for companies of all sizes. In addition to the free software, there is also an array of support options. Whether you are looking for VICIDial hosting, VICIhost support, or consulting, VICIgroup is here to help.
There is no shortage of contact center solutions on the market, but VICIDial offers the best of both worlds. For starters, it offers a variety of features, allowing you to do everything from scheduling audio conferences to using a text-to-speech tool to handle customer interactions. And since it is an open source product, you don’t have to worry about licensing restrictions.
