The Quick Guide to Solving QuickBooks Error H505

The QuickBooks desktop application can be used in two modes, the single-user mode or the multi-user mode. Users may encounter QuickBooks error H505 when trying to switch from single-user to multi-user mode. The screen displays the message “This company file exists on another computer and QuickBooks needs to connect.” This error is caused by the Windows firewall blocking multi-user connections to the host computer. Let’s discuss the main causes of QuickBooks multi-user error H505 and how to fix them.

Main causes of QuickBooks Company File Error H505

Multi-user errors can occur for many reasons in QuickBooks. Below are the most common:

• Files in QuickBooks network files that are damaged or corrupted
• Configuration error in hosting
• The QuickBooks folder is corrupted or damaged.

Below are some troubleshooting tips and techniques that can be used to fix the error.

What are the Symptoms of QuickBooks Desktop Error H505?

Signs and symptoms of QuickBooks Error H505:

This will help you to recognize the issue when it occurs on your computer. Let’s take a look at some symptoms.

1. When QuickBooks Error Code H505 occurs, it quickly damages active program windows.
2. This error could cause the computer to crash if it is running the same program.
3. You will see the error message “Quickbooks Error H505” over and over.
4. Windows will start to respond slowly to any input from the keyboard or mouse when they are slow in operation.
5. The computer freezes periodically for several seconds.

Step-by-Step Procedures to Fix QuickBooks Desktop Error H505

Method 1. Setup correct hosting on computers

The company file should only be hosted by the host computer. It can be affected by multiple users in QuickBooks.

1. Open QuickBooks to resolve error H505.
2. Instead of opening your company file, open the File menu and select Utilities.
3. This workstation is not responsible for the error if the Host Multiuser Access option is visible.
4. Shift to a different workstation, and select the File menu again.
5. Click on the Stop Hosting Multi-User access option.
6. Continue the process for all workstations. Next, you will move to your server computer. This is the system that hosts company files.
7. Start QuickBooks and then click on the File menu.
8. Select Utilities, then select the Host Multiuser Access option.

Continue to the next step if the error persists.

Method 2. Run Qbdbmgrn on the server computer from the QuickBooks Tool Hub

QuickBooks Database Server Manager allows users to share company files over the network. It can cause an error if it is not working properly. This error can be fixed by installing QuickBooks Tool Hub on your server computer and then running the server manager.

1. Quit QuickBooks Desktop and close company files.
2. Download the most recent QuickBooks Hub.
3. Save the QuickBooks Tool hub setup file for later download.
4. Open the Downloads folder and then the QuickBooksToolHub.exe file.
5. Follow the instructions to install the tool hub.
6. Before you proceed, ensure that the box to agree to the terms is checked.
7. After the installation is complete, go to your desktop and double-click on the QuickBooks Tool Hub icon.
8. Open the QuickBooks Tool Hub, and select Network Issues.
9. Click QuickBooks Database Server Manager.
10. Click Start Scan when the server manager opens.
11. If it isn’t there, browse to the company file location, and click Start Scan.
12. Wait until the firewall permissions are restored by the server manager.
13. Switch to Multi-user mode when you start QuickBooks

If the error message persists, try the next method.

Method 3. Verify QuickBooks services on the host computer

If any of the QuickBooks services are not running on the server computer, the error could be triggered. Follow these steps to check.

1. Click the Windows icon on the host computer.
2. Enter Run into the search box and hit Enter.
3. Now, in the Run dialog box, type services.msc’ and hit Enter.
4. Click QuickBooksDBXX from the list. XX refers to the QuickBooks version.
5. Select Automatic from the Startup Type drop-down menu.
6. Check that the Service status is either Running or Started. If it is not, select Start.
7. Click on the Recovery tab, then select Restart the Service from the drop-down menus. Select First failure, Second failure, and Subsequent failure.
8. Click Apply to save your changes and then click OK.
9. Follow the same instructions as for QBCF Monitor Service.
10. Switch to multi-user mode in QuickBooks.

Open the company file. Try the next option if the error persists.

Method 4. Use the ping command to check connectivity between the server and the workstation

The primary reason for the error is connectivity problems between the server computer and the workstation. Follow these steps to ping the server using your workstation:

1. Click on the Windows Start menu to open the Windows Start menu for your server computer or workstation.
2. In the search box, type “network” and then select Network and Sharing Center.
3. Select Change advanced sharing settings
4. Navigate to the Network Discovery and File and Printer Sharing sections and mark Turn on network discovery.
5. To find out your server name, click here

• Go to the Start menu of your server computer.
• Press Windows and R keys to open the Run window.
• Type ‘CMD’ in the Run window and hit Enter.
• Enter ‘ipconfig/all” in the CMD window, and then tap Enter.
• Copy the name next to the Hostname. This is your server name.

1. Move to your desk and click on the Windows icon.
2. Click on the Run dialog box and type CMD in the Run window into it. Then hit Enter.
3. Enter ‘ping Servername’ and hit Enter.
4. You should repeat the same steps for all errors.

If none of these methods work, try the next.

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Solution 5: Verify the Services Are Running Properly

1. Click on the Start button to access all services on your system. Search for Run the dialog box.
2. In the dialogue box, enter “services.msc“. Wait until you see the complete list of services.
3. Windows 10 users can open Task Manager by pressing Ctrl+ Shift + Esc.

After the services list has been opened, follow these commands:

1. To find QuickbooksDBXX, click on the Name column.
2. Next, right-click the service and click Properties.
3. Find the Startup type, and set it to Automatic. Make sure that the service status is set to Running or Started.
4. If you see the status as Stopped, click on the Start button in the Proper window.
5. Click on the recovery tab. Select the First Failure option, and then click on Restart the Service.
6. This will allow you to restart the service immediately. For other failures, follow the same procedure.

Services will now start without interruptions. If you click on Start, you might get the following error:

“Windows couldn’t start QuickbooksDBXX on Local Computer. Error 1079 – The account used for this service is different from other services in the same process.

Follow these steps if you get the message:

1. Go to Log On tab, then click on Browser.
2. Enter your computer’s name in the “Enter an object name to choose” field and click on Check Names.
3. Click OK and enter the administrator password if prompted.
4. Click OK to close the window.
5. Next, return to QuickbooksDBXX properties. Click on Start.
6. Check that the service is working properly by closing all windows.

Method 6. Get the newest QuickBooks Desktop update

1. Quit QuickBooks Desktop and close company files.
2. Click on the Windows Start menu to locate the QuickBooks Desktop icon.
3. Choose Run to become an administrator.
4. If the screen appears with No Company Open, click the Help menu to update QuickBooks Desktop.
5. Click the Options menu and click Mark All. Then, click the Save button.
6. Select the Update Now menu, and check the Reset Update box.
7. To download the update file, click Get Updates.
8. After the update is complete, close QuickBooks and opens it again to install the update.
9. After the installation is complete, restart your computer.

Conclusion

We hope that you will find the solution to your error H505 using the troubleshooting tips in this blog.

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